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These conditions of business govern every sale held by Heritage & Hearth Ltd ("the House"). By bidding you agree to them.
1. The House
The House acts as agent for the seller, except where a lot is marked as owned by the House. The contract of sale is between the seller and the buyer.
2. Registration and bidding
Bidders must register and may be asked for identification. A bid is a binding offer; the House may refuse a bid, withdraw a lot or divide and combine lots at its discretion. The lot is sold to the highest bidder when the countdown ends, subject to the seller's reserve.
3. Buyer's premium and taxes
The buyer pays the hammer price, the buyer's premium set out in the buyer's guide, VAT where it applies, and any shipping and insurance.
4. Payment and ownership
Payment is due within seven days of the sale. Ownership passes to the buyer when the House has received the full amount in cleared funds. The House may charge interest on late payments and, after fourteen days, resell the lot at the buyer's risk.
5. Collection and risk
Risk passes to the buyer at the fall of the hammer. Lots not collected within fourteen days are stored at the buyer's expense.
6. Descriptions and condition
Descriptions, estimates and condition reports are statements of opinion made in good faith by our specialists and are not guarantees. Lots are sold as seen. A buyer who believes that a lot is a deliberate forgery may return it within twenty-one days with the evidence, under the conditions set out in the sale notice.
7. Sellers
The seller warrants that he or she owns the lot and may sell it. The House's commission, any fees and the payment date are set out in the consignment agreement.
8. Liability
The House's liability to a buyer is limited to the amount paid for the lot, except where the law does not allow it to be limited.
9. Law
These conditions are governed by the law of England and Wales and any dispute is for the courts of London.
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This policy explains what personal data Heritage & Hearth Ltd collects, why, and what rights you have.
Who we are
Heritage & Hearth Ltd, 12 Saint James's Place, London, is the controller of the personal data described here. You can reach our data protection contact at
What we collect
- Account details: name, address, email, telephone and your password (stored as a hash).
- Bidding and orders: the bids you place, the lots you win, invoices, payments and delivery details.
- Valuation requests: the photographs and descriptions you send.
- Technical data: your browser, and the cookies described in our cookie policy.
Why we use it
To run the sales and the shop and carry out the contract with you (accounts, bids, invoices, delivery); to comply with the law (accounting, anti-money-laundering checks on larger purchases); and, with your consent, to send you catalogues and news of sales. You can withdraw that consent at any time.
Who sees it
Our staff, our payment provider, our carriers and our IT suppliers, only as far as needed to do their work. We do not sell your data. Where data is sent outside the UK, we use safeguards recognised by the law.
How long we keep it
Account data until you close the account; invoices and payment records for seven years, as the law requires; valuation requests for two years.
Your rights
You may ask us to see, correct, delete or export your data, and to restrict or object to its use. You may complain to the Information Commissioner's Office (ico.org.uk).
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This site uses only the cookies it needs to work, plus one that remembers your favourite lots. It sets no advertising or tracking cookies.
| Cookie | What it is for | Duration |
|---|---|---|
| Session cookie of the site | Keeps you logged in and remembers your cart as you move from page to page. | The visit |
| hikashop_cart cookies | Remember the contents of your cart. | Up to a month |
| liked_products | Remembers the lots you marked with a heart. | One year |
| Language cookie | Remembers the language you chose. | One year |
Refusing cookies
Your browser lets you block or delete cookies. If you block the first two, you will not be able to log in, bid or buy. If you block the others, the site works but forgets your favourites and your language choice.
More information
See our privacy policy for what we do with the data you give us.